Privacy Policy

INTRODUCTION

  1. This privacy policy sets out how Frame My Name™ uses and protects information that you give when you use this website.

  2. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

  3. We may change this policy from time to time by updating this page, and so you should check it regularly to ensure that you are happy with any changes.

PERSONAL INFORMATION WE COLLECT WHEN YOU VISIT OUR WEBSITE

  1. When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated identifier.

  2. As you browse our website, we'll continue to collect information about the pages you view, how long you spend on them, and what links you click. We may also record what keywords you used to locate our website and what third-party site referred you.

  3. This information is referred to as Device Information. It is not personally identifiable to you (e.g., we don’t collect your name or address with this data), and it is not stored longer than necessary to allow you to use our site as intended.

  4. We collect Device Information using cookies — small data files placed on your browser. Cookies often include an anonymous and unique identifier.

  5. Some cookies are essential to make our website function (e.g., remembering what you’ve placed in your cart). If the cookies:

    • Are not personally identifiable, and

    • Are used solely to support standard ecommerce features,
      then we do not request additional permission before placing them.

  6. Occasionally, we may use cookies from third-party services (e.g., analytics or advertising platforms). These may collect data that indirectly identifies you. Where required, we will request your consent before placing such cookies.

  7. We may also collect information about your interactions with the site and store this in log files. This may include your IP address, device, browser, internet provider, and timestamps. This data is only stored for as long as necessary.

PERSONAL INFORMATION WE COLLECT WHEN YOU MAKE A PURCHASE OR REGISTER FOR AN ACCOUNT

  1. When you make a purchase or register on our website, you may be asked to provide personal information.

  2. This may include:

  • Your name

  • Your address

  • Your email address or telephone number

  1. You may also be asked to enter credit/debit card details. This may be done through a secure payment gateway or directly on our site.

  2. Your full card details are never stored on our systems. If you choose to save payment info for later use, a secure token is generated and stored instead. We may keep only the last 4 digits, card type, and expiry date to help you identify saved cards. You can remove saved cards from your account at any time.

  3. This data is referred to as Personal Information.

HOW WE USE PERSONAL INFORMATION AND DEVICE INFORMATION

  1. Device Information is used to screen for fraud, improve our website’s performance, and analyse marketing effectiveness.

  2. Personal Information is used to fulfil orders, communicate with you, and screen for fraud.

  3. With your consent, we may send you updates or promotional content about our products.

SHARING YOUR PERSONAL INFORMATION AND DEVICE INFORMATION

  1. We share your information only with third parties acting as data processors on our behalf and only to the extent necessary to operate our business.

  2. We may also share your information to comply with legal obligations or protect our rights.

RE-MARKETING AND BEHAVIOURAL ADVERTISING

  1. We may use your information to show you relevant ads or offers via platforms such as Google or Facebook.

DO NOT TRACK

  1. Our website does not change its data handling practices based on Do Not Track signals from browsers.

GDPR

  1. If you are located in a country subject to GDPR, you have rights regarding your data.

  2. To access, correct, or request deletion of your personal data, please contact us.

GENERAL TERMS

  1. This policy may be updated as business practices or legal requirements change.

  2. For more information, contact us using the details provided on our Contact page.